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A Premium multichannel system for multisite retailers

Connect uses a truly integrated multichannel platform. It provides high quality information from across your channels whilst giving you access to the latest technology with automatic updates.

Connect premium retail system gives you central control over all of your stores and web channels. From one easy to use retail solution, you can confidently handle stock control, customer service and order management. Whether you coordinate your company from a central store or head office, Connect provides an effective system to power your business across a network of outlets.

Today, selling in your shop and online is all about delivering quality customer service. Connect helps you do this in a manageable way, no matter which channel your customer chooses to shop in.

Innovative smart client architecture makes the solution highly scalable. With open source databases on every till it keeps reliability very high and cost per store low.

Stock control across all stores and all online channels. When an order is placed, Connect can automatically allocate stock and inform the others channels that there is one less available

Specialist channel information. Some sales channels like eBay need specific information; this is contained inside of Connect so almost everything is done without leaving Connect - unlike many other software programs. Want to change your prices and product descriptions for each channel? No problem, Connect supports overlay information

Managing your Multichannel Retail Business

Make Connect Multichannel Centre the reliable platform for your retail business. Connect draws together all of your selling channels to one central hub. This can include your head office, flagship store, multiple stores, eCommerce Site, eBay and Amazon stores. Read more to find out about the advantages that the Connect Multichannel Centre and EPoS can offer you. From a central stock control system to product management, to fulfilment and finance information, Connect delivers a comprehensive solution to make life significantly easier over your whole estate. Connect Multichannel EPoS can fundamentally improve your customer's experience.

Multichannel Components

Connect EPoS Tills

Connect EPoS is a premium solution for your stores giving you a comprehensive set of features that are installed in thousands of tills across the UK. Connect EPoS Systems include all the till hardware and software you need - with unique architecture for very high reliability in store.

Connect Head Office

Manage your complete retail business from your Head Office - wherever you are. Connect supports remote licenses so that you can get the full benefit of Connect from your portable PC.

eCommerce Connect

Whether you would like to integrate to an existing website or have a new website designed by our creative team (or your favourite design company) we have options to suit. More information on our creative design.

eBay Connect

EBay Connect gives you end to end integration with eBay and your stock system. This is not just a feed that other suppliers offer. From adding products to fulfilling orders - we don't think it can get much easier! Now you have the huge potential of eBay at your fingertips! Here is more information on eBay Connect.

Amazon Connect - Dynamic Integration

Connect offers a full end to end Amazon integration. This is not just a feed that other suppliers offer. Intelligent Retail is the first company (that we know of) to allows retailers to simply Drag and Drop products to Amazon. There may be some extra tweaks depending on the products you sell but this is about as simple as it gets! Explore more information on Amazon Connect.

Google Products Connect

Google Products Connect by Intelligent Retail compiles listings from your website then publishes them in the Google Products format as a file. This lists products in Google's product search linking back to your website. It is a great way to list your products online. It also increases the awareness of your site in the main Google search engine.

Here is more information on Google Products Connect.

Connect Architecture for Multisite Retail

Smart Client: The ultimate Architecture for Retail

The key to Connect is its sophisticated smart client platform. This delivers the optimum mix of reliability, updatability and internet based communications for stock management for multisite retailers because the tills are not reliant on broadband, but they use broadband for updating the central system.

Using the latest Cloud Computing Technologies

Multistore retail businesses have more intensive reporting requirements because of the amount of data to analyse. The Connect Head Office Cloud Server increases the speed of even the most intensive reports.

True Multichannel Omnichannel Platform

Because the main platform is omnichannel multichannel (Connect was built from the ground up as a multichannel solution) Connect seamlessly integrates your online activity with your offline. So customers can shop, buy items, use gift vouchers, and return items in any store or website and Connect will provide a common experience.

Use Connect to manage your multichannel retail business

The EPoS till - powerful yet simple for everyone!

Anyone who has worked in a shop and operated a cash register can use the Connect EPoS till. Yet you get powerful features like management of special orders, deposits, and back orders. With instant visibility of stock at any location (even on back order), and bar-coded receipts to reduce theft from returns, Connect converts a till into a great tool for your staff.

With Connect you can incentivise your staff to sell more by up-selling and cross-selling. There are other plusses; you can measure the results of changing opening hours and find out when you are busiest. You can even see the impact of moving products around the store.

In retail stores where staff are handling cash every day, it is good practice that they know you are able to track till activity. The till is very secure so you can rely on your staff to handle cash, give change and take gift receipts because everything is recorded.

End of Day: Quick, Simple and Accurate

You can run your end of day reports at head office, although most commonly it is done at the till by the store manager. As well as a secure cashing up routine additional information is available to help the managers run the store. For example they can see a sales breakdown by category and drill into any areas they are interested in. They can also see the number of discounts each member of staff has given and the number of sales made per staff.

Instant visibility of stock - anywhere!

Most retailers say that an EPoS system makes the store look more professional and gives customers greater confidence in the business. Connect EPoS also helps your staff sell more as the visual stock tree makes it so quick to find information on items, as well as locate products and find alternatives.

Better customer service

Most retailers say that an EPoS system makes the store look more professional and gives customers greater confidence in the business. Connect EPoS also helps your staff sell more as the visual stock tree makes it so quick to find information on items, as well as locate products and find alternatives.

Central Customer Management

All your customer information is held and managed from one central place, whether orders come in via the web, phone or one of your other channels. It is so easy to search and locate a customer. The system has Post Code lookup throughout so whoever creates a new account can do so quickly and accurately.

In-Store Reports

A selection of reports are available to each store manager. For example they can run replenishment reports, goods received and sales reports to help them run the store effectively with the right information at their fingertips.

Connect Software - At the Head Office

We believe that the architecture of Connect is second to none. Taking advantage of the Internet for quality communication means you can get up to date information from around the business to make high quality management decisions. You can manage the business from a set head office location, or in fact anywhere with a Connect license and a login.

Stock control & sales reports

A common reason that multichannel businesses sadly fail is because they let down too many customers and develop a bad reputation. This can be due to back end systems not supporting the right business processes. The Connect system allows you to deliver consistently high quality service by keeping you in control. With Connect, your website has built-in stock control even if you sell across multiple sales channels. You can select how the stock control is managed product by product, or by using standard rules.

A key innovation in Connect is the 'Visual Stock Tree' to give you instant visibility of stock and powerful sales reports whether you need to see a single item, a group, a category or your whole stock!

Stocking the right products at the right time is essential for all retailers. With Connect you can set minimum and maximum levels but most of our retailers also use the built-in 'Intelligent Sales Analysis' to see which products are performing best... and worst. This helps them order the right products at the right time, and keeps money tied up in stock to an absolute minimum.

Handling Regional Variations

From the Head Office, stores can have different min / max quantities as well individual pricing on items to account for regional variations.

Smart Purchase Orders

In Connect, you have options in how you reorder for your stores. You can have central control using Head Office purchase orders or your store managers can order and get permission from Head Office before proceeding, all handled within Connect.

Connect has an intelligent reorder engine that analyses sales flows as well as minimum stock quantities to suggest a re-order profile for you. It is quick and simple yet flexible for the buyer.

Central Customer Management

All your customer information is held in one central place, whether they buy via any store, mail order or using your online channels. It is so easy to search and locate a customer from any location. Also it is very easy to add a new customer with Post Code lookup facility from anywhere.

Head Office Reports

A wide variety of flexible reports are available where you can drill down to any store or online channel, or combine them together. The clever and unique thing is that you can run them from any part of the Visual Stock Tree, so drill in to a specific area of your business, or zoom out for a more general look at performance.

Convenient Head Office Cloud Reporting

Connect also has a hosted reports system that compiles all the information in a data warehouse and lets you access it through a secure web browser, so you can see the information from anywhere. You can get views on stock management, sales and profit per store. You can also drill into 3 layers of the Visual Stock Tree to get a great understanding of what is happening in the business.

The report generator lets you create your own reports with thousands of possibilities.

Product Management

Manage all aspects of your product portfolio from one simple area. Add an image and Connect will size it for your Retail system and your website, so you can see the image anywhere. Managing new and updated products is easy in Connect with tools like Import Wizard to import thousands of items at once (including images), as well as Mass Price Updater to give you controls to alter price structures and costs in a few clicks.

Adding a new sales channel

The Multichannel Centre uses Drag & Drop because it is the easiest and most visual way to manage large quantities of stock. You drag items, groups of items or filtered lists from your Visual Stock Tree and drop them into the channels you want to sell them. Visual Stock Tree is the central information store for your core stock with all of the details about each product.

Flexible product options to suit each channel

Many retailers may wish to sell a product across multiple channels, but at a different price, some even like to change the product name. Connect allows you to do this, as such maximising the selling potential for your stock, giving the retailer the flexibility they need.

Managing orders centrally

When orders are downloaded, Connect will automatically allocate stock to them. This will ensure channels are notified of current stock levels in real-time and stops overselling. This can be important if you sell on multiple eCommerce channels. For example, if you receive an order from your website in the evening when no-one is around to allocate it and pick it, the system needs to tell your other websites that there is one less in stock. Connect does this for you.

Simply manage all of your orders - Mail order, Shop orders, Website, eBay and Amazon orders as part of your existing retail business

Warehousing

Connect supports features for warehouses including identification of the 'Location' on each item as well as barcode tracking of all items. The Connect Fulfilment Centre has a suite of functions specific to warehousing. See the document 'Connect Fulfilment Centre' for details.

Why Sell on eBay and Amazon?

EBay and Amazon are the UK's 1st and 2nd largest marketplaces. If you are a retailer and not selling much on eBay or Amazon you are missing a great opportunity to increase your sales. They have over 20% UK market share (Figures courtesy of Retail Week) as consumers love to shop on there. Being convenient and trusted they are both moving towards business sellers and are becoming very appealing to independent retailers. Here is some more useful information on why sell on eBay and Amazon.