0845 680 0126 Menu
Does your EPOS measure up? Book your free onsite consultation

Jobs at Intelligent Retail

If you are intelligent, hard working, ambitious and would like to work as part of an innovative, up and coming, energetic SME company then we would like to hear from you. Here are the current vacancies at Intelligent Retail.


(Apprentice) Trainee Technical Customer Support Agent

Key Responsibilities & Objectives

1. Installation of Hardware and Software

2. Technical Customer Support

3. Import Service

4. Administration

5. Other Activities

Full training provided.

The successful candidate must possess the key skills below;

Application Statement: By applying for the role you give express consent for us to process your application in conjunction with this vacancy. All applications are treated with respect and are looked at by humans not software.

Please send your CV and application letter here.


Technical Customer Support Agent

Key Responsibilities & Objectives

  1. Telephone Answering - first point of contact.
    • An important role in delivering a very high level of customer service. A welcoming, friendly & professional person to assist callers into the business.
  2. Technical Customer Support
    • Become a proficient user of software designed in-house.
    • Assist customers by telephone and remote support with all 'How Do I' and technical enquiries.
    • Take ownership and help the customer until resolution.
    • Provide website support using knowledge of HTML/CSS
    • Problem diagnosis using SQL
    • Update the knowledgebase and FAQs with questions and answers.
    • Make courtesy calls to customers.
    • Be a main point of contact for new customers
  3. Remote training
    • Deliver training to customers covering the retail and multichannel system and any other training where required.
  4. Department Administration
    • Keep helpsheets and documentation up to date and in keeping with the company style guide, record data in spreadsheets and write emails/ letters.
    • RMAs
    • Customer satisfaction surveys/questionnaires
  5. Import Service
    • Have a good understanding of Excel and formulas to support customers with importing data into their software.
  6. Other Activities
    • As with all roles at Intelligent Retail, flexibility is important and this role may need to support other teams where appropriate as per business needs.
    • Other departmental requirements as set by the line manager.
    • Take on any other projects to completion.

Full training provided.

The successful candidate must possess;

Application Statement: By applying for the role you give express consent for us to process your application in conjunction with this vacancy. All applications are treated with respect and are looked at by humans not software.

Please send your CV and application letter here.


Trainee Online Marketing Consultant

The Role?

'Trainee Online Marketing Consultant' is a transitory role whose aim is to achieve full Online Marketing consultant position within the eCommerce team. There is no set time period for this growth and we will monitor your progress and growth in order to set expectations and career path goals.

The role offers the chance of progress through the eCommerce team and works very closely with all departments within Intelligent Retail to provide online marketing ideas, growth in market intelligence and feedback to the software development team within Intelligent Retail.

As a trainee Online Marketing consultant, you will have exposure to managing a range of Search Engine Optimisation and Google AdWords Pay Per Click accounts whilst learning the techniques required, whilst contributing to viral Social Media campaigns in order to promote our client websites. Support will be given by the team on an ongoing basis as and where needed.

Who are we looking for?

We are looking for a bright, outgoing individual who is interested in the whole area of Online Marketing, Web Design and Social Media.

Whilst training will be given on technical aspects of Search Engine Optimisation, Google AdWords, Email Marketing as well as emerging online marketing methods, we are looking for someone with real marketing flair, to help drive the creative aspect of our online marketing programmes, especially in the areas of creating viral Social Media marketing campaigns to promote linking to our client websites.

You should have:

Further to this, the following would be advantageous, but full training will be given for the right candidate:

Who are we?

Intelligent Retail is the UK's leading Multichannel EPoS system supplier, with the Connect EPoS system allowing trade across multiple offline and online channels like our own eCommerce websites, Ebay, Amazon, Google Products as well as through the Connect shop till.

In May 2013 Intelligent Retail became part of the 3Q Group that includes Island Pacific, the provider of omnichannel systems to retailers including Primark, The Dune Group, Hamleys, Karen Millen and The Entertainer.

Both companies have family business ethics and deliver high quality retail solutions, focussing on generating long term retail partnerships. Intelligent Retail's expertise in multichannel solutions for independent retail complements Island Pacific that specialises in retail merchandising, store operations, CRM, and multichannel software solutions internationally for larger retailers.

The Intelligent Retail eCommerce team promote a large mix of customer websites using our own eCommerce software to trade online, as well as managing Google AdWords PPC campaigns, email marketing campaigns and other online marketing like Facebook advertising.

What will you be expected to achieve?

It is expected that the Trainee Online Marketing Consultant will strive to achieve top quality delivery for our Online Marketing clients and want to expand into the role towards full Online Marketing consultant status.

As a Trainee Online Marketing Consultant, you will receive training to help you achieve:

Application Statement: By applying for the role you give express consent for us to process your application in conjunction with this vacancy. All applications are treated with respect and are looked at by humans not software.

Please send your CV and application letter here.