EPoS system, Retail stock control, EPoS Multichannel

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RMA Request Form

Before returning equipment, please make sure to complete this form in order to obtain an RMA number (returns number). By submitting this document, you are agreeing to the terms and conditions of returns. Please give us as many details as possible in the description of the fault(s) encountered, so that we can carry out the repair efficiently and with minimum delay.

As soon as we receive your request, we will advise you of your RMA number to allow you to return the item(s). When returning the items(s), please mark the RMA number clearly on the product packaging;

Any returned equipment with no clear RMA number will be systematically refused. (Compulsory fields are marked with *)

Company*:

Your name*:

Address*:

Return Address (if different from above):

Tel*:

Fax:

E-mail*:

Product Details*:

Model*:

Serial No*:

Reason(s) for Return*:

IMPORTANT NOTE – PLEASE READ BEFORE SUMITTING

Intelligent Retail Ltd partner with a range of hardware suppliers. Unless otherwise stated PC´s, notebooks and till systems come with 1 year return to manufacturer warranty. If the customer notifies Intelligent Retail within fourteen (14) days of the delivery date that the item has been found faulty upon receipt then, depending upon the nature of the fault, Intelligent Retail may classify that item as Dead on Arrival (DoA) and replace the item with a new product.

5.2. Returns
It is the customer's obligation to package and return items and cover delivery costs.

5.3. No fault found
In the event of any claim presented under warranty being found on investigation by Intelligent Retail either to be outside the scope or duration of this warranty or the fault not being confirmed, then the cost of such investigation and repair shall be borne by the Customer.

I hereby accept the terms and conditions of return click here